ITIL
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ITIL 4 Managing Professional Certification Course
It helps you to get certified and it is for IT people who work within technology and digital teams across businesses. It provides practical and technical knowledge about how to run successful IT enabled services, teams...
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Be successfully certified ITIL 4 A&M Cloud Services
With my ITIL 4 MP and SL in the pocket, I decided to take one of the extension modules with no prerequisites...
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ITIL 4 Strategic Leader Certification Course
It helps you to get certified and it is about to demonstrate that you have a clear understanding of how...
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ITIL 4 Specialist A&M Cloud Services Certification Course
It helps you to get certified and it is about how cloud procurement and technology can...
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Be successfully certified ITIL 4 Managing Professional
The first thing is to learn the definition, it gave me some inputs but the main focus was in the CDS, DSV...
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Be successfully certified ITIL 4 Strategic Leader
My last step before to be eligible for the ITIL Master. Before the exam, there is a practical assignment...
Power BI
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Stacked and clustered column chart or double stacked column chart
In excel, I use a lot the combination of clustered and stacked chart...
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Connect to the Jira database
I found the way to connect to my Jira project (Jira server/cloud) to extract all incidents by using my account (username and password...
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Calculate based on automatic dates (quarters, months)
I will explain a way to do it that a manual update is not required so it will be done automatically...
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Calculate values of a single column by row
To calculate the values of each row of a single column, I will use the OFFSET and/or WINDOW functions...
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Create, publish and update a dashboard for beginners - Part 1: upload the data
If it is the first time you will open Power BI, this tutorial will guide you from A until the publication of your first dashboard to share with your audience...
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Filter/slicer
I will explain different ways I use slicers (filters) but I will skip its default behaviour. To inactive/hide a filter, I will use this example...
Excel Formula
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Calculate a weighted average for a SLA and a conversation time with a formula in an excel report
In one of my experiences, I had a tool that gave me the weighted average...
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Search in different sheets then display the wanted data with a formula in an excel report
vlookup and hlookup are formulas that allow to search a data in another...
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Find the good data by matching 3 different criterias with a formula in an excel report
It is a combination of “index” and “match” formulas, much better...
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Know how long a service is impacted with a formula in an excel report
It is important to know how long the service has been impacted by...