ITIL 4 Foundation: General Management Practice
In ITIL, a management practice is a set of organizational resources designed for performing work or accomplishing an objective. The ITIL SVS (Service Value System) includes 14 general management practices, 17 service management practices, and 3 technical management practices, all of which are subject to the four dimensions of service management. The origins of the practices are as follows:
- General management practices have been adopted and adapted for service management from general business management domains:
Architecture management
Continual improvement
Information security management
Knowledge management
Measurement and reporting
Organizational change management
Portfolio management
Project management
Relationship management
Risk management
Service financial management
Strategy management
Supplier management
Workforce and talent management - Service management practices have been developed in service management and ITSM industries.
- Technical management practices have been adapted from technology management domains for service management purposes by expanding or shifting their focus from technology solutions to IT services.
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