ITIL 4 Acquiring Managing Cloud Services Certification Course: Co-create - Cloud Tools for Value Co-creation
CSPs provide cloud optimization tools
Proprietary toolsets
General tools
| Co-creation driver | Cloud tools |
| Strategic adaptability | Service roadmaps New functionality |
| Consumer experience | Provide feedback channels Improve services |
| Operational excellence | Service health dashboards Communication APIs Message centers Service roadmaps Assessment tools Advisory dashboards |
| Reliability, resilience and continuity | Reference architecture Best practice Advisory dashboards |
| Governance and control | Policies Management tools Cost management tools Cost dashboards Security and compliance centers Monitoring |
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