To begin this course, go to the main page ITIL 4 Acquiring Managing Cloud Services Certification Course.

7. Co-create

• 7.1 Operating models
• 7.2 Cloud value co-creation map
• 7.3 Cloud service consumption
• 7.4 Optimizing cloud service consumption
• 7.5 Cloud service quality
• 7.6 Cloud tools for value co-creation

Begins when consumer starts using services

Consumer ensures effective cloud operation

Every organization defines what´s valuable (each organization is unique)

To achieve value co-creation:

• Understand what drives value for the organization
• Role of cloud services
• Role of each person using, providing and supporting these services

Organizations have different value priorities

Most have combination of value drivers

Map determines key value drivers

Maps ITIL practices

Three sets of activity for optimization:

• Services must support objectives: reassess cloud services if priorities change
• Manage service consumption and cost:
  • Ensure services used as intended
  • Monitor use and correct spiraling costs
• Appropriate quality by adjusting quality to ensure sustainability:
  • Higher quality services ?
  • Lower quality, lower cost services ?

Go back to ITIL 4 Acquiring Managing Cloud Services Certification Course for the other chapters if you completed this Co-create chapter.