ITIL 4 Acquiring Managing Cloud Services Certification Course: Engage - Common Requirements
Huge number of cloud requirements
Unique to each organization
Some generic requirements of cloud service deployment models:
| General service | Data | Security | People | Service provider | Cost reporting |
Functionality Ease of use Interoperability Operational aspects |
Consumer lacks control Data risks Third-party data Data:
|
Security standard in cloud services Consumer responsible for secure usage Responsibilities vary Establish responsibilities Security areas:
|
People manage and consume services Training Transfer costs |
Service consumption CSP relationship Business continuity Quality assurance Communication Specific requirements:
|
Cost reporting, billing and payment Cloud billing is complex Usage at a glance Requirements:
|
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