ITIL 4 Acquiring Managing Cloud Services Certification Course: Engage

ITIL Reporting

CSPs offer standardized services

Limited scope for cloud:

Partners for cloud:

Types	Service
Resellers	Sell CSP services
Brokers	Requirement definition Sourcing services
Consulting	Develop strategy Conduct readiness assessment Plan onboarding
Implementation partners	Onboarding Migration
Solution developers	Customization and use of SaaS
Managed service providers	Cloud service management: Security Performance Incident management Backup

Partners extend CSP services

Involved pre and post-sales

Guide digital transformation

Build unique solution

Validation audits

Targeted expertise

Choosing a CSP:

Understand CSP and partners -> Evaluate CSP services -> Assess requirements -> CSP matches needs ? -> Multiple CSP ? -> Best fit ? -> Up-to-date strategy ? -> Performance ? -> Fulfill requirements ? -> Meet goals ?

Information:

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