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ITIL 4 Acquiring Managing Cloud Services Certification Course: Engage - Cloud Readiness Assessment

Determine operating model readiness

Define target operating model

Additional requirements

Consumer and provider share responsibilities

Consumer must ensure cloud readiness: operating model can support cloud services

CSP partner can perform it on behalf of the organization

Understand cloud readiness to help requirement articulation

CSPs and consultants offer assessment models: beware assessment lock-in (service or consultation from single provider)

Understand assessment outcomes: actionable results

1. Conducting a cloud readiness assessment

Steps Description
Assessment scope

Cloud strategy:

  • Define scope of cloud service usage
  • Assess cloud strategy

Allow organization to achieve objectives. If not, put corrective actions

Assess all initiatives in parallel: continue with viable initiatives

Review organizational culture: can people and methods support cloud ?
Current resources

Considerations:

  • Funding: determine funding sources
  • Executive support: ensure executive buy-in
  • Applications:
    • Architecture
    • Migration capability
    • Sourcing
    • Licensing
  • Infrastructure: current IT capacity
  • Workloads: resources and workloads to be migrated
  • IT staff:
    • Skill inventory
    • Training and management
    • Manage existing solutions ?
    • Can IT team manage cloud services ?
  • Security:
    • Data protection
    • Regulations
Cloud service scope

Once assessed organization´s current state:

  • Define future state
  • Migrating solutions
  • New services
  • Legacy decommissioning
Operational readiness

Compare current and future state

Highlight readiness

Indicate required change

Examples:

  • Support services:
    • Support responsibilities
    • Consumer responsibilities
    • CSP responsibilities
  • Change enablement: can change processes support CSP updates ?
  • Finance
    • Financial risk understood ?
    • Financial controls established ?
    • Financial model aligned with cloud ?
  • Legal
    • SLA alignment
    • Partner contracts
  • Skills: skills to accommodate cloud ?

Other capabilities:

  • HR processes
  • Service design readiness
Assessment report

Information to be provided:

  • Assessement scope
  • Organizational readiness

Helps define requirements

Include required actions

Explain training need

Required changes

Go back to ITIL 4 Acquiring Managing Cloud Services Certification Course: Engage to finish this chapter or to the main page ITIL 4 Acquiring Managing Cloud Services Certification Course.

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