To begin this course, go to the main page ITIL 4 Acquiring Managing Cloud Services Certification Course.

3. Engage

• 3.1 CSP types
• 3.2 CSP partners
• 3.3 Define requirements
• 3.4 Cloud service impacts
• 3.5 Common requirements
• 3.6 Cloud readiness assessment

Consumer:

• Research needs
• Meets CSPs

Cloud landscape is complex: consumers must understand it

Key awareness: CSP services versus other organizations

Three key areas:

• Available services
• Responsibilities
• Cloud readiness

Outcomes:

• Evaluate and refine:
  • Strategy
  • Requirements
• Identify suitable CSPs
• Required preparation

CSPs specialize in providing standardized services: don´t engage consumers with unique requirements

Tailored solutions provided through CSP partner

Multiple types of partners:

• Specialized services
• Complement CSP services

Difficult to understand partner roles. Rule:

• CSPs don´t provide services requiring labor
• Services requiring labor provided by partners

Define requirements and assess readiness:

• Identify required assistance
• Get the right help

Go back to ITIL 4 Acquiring Managing Cloud Services Certification Course for the other chapters if you completed this Engage chapter.