ITIL 4 Acquiring Managing Cloud Services Certification Course: Introduction

To begin this course, go to the main page ITIL 4 Acquiring Managing Cloud Services Certification Course.

1. Introduction

1. What is the cloud ?

Key characteristics:

  • Broadly accessible via networks
  • Metered
  • Multi-tenant
  • Shared resource pooling
  • On-demand
  • Self-service
  • Scalable, with high elasticity

2. Origins of cloud

Commercial webmail in the 1990s:

  • Shift towards remote, on-demand services via a global network
  • Not meeting all the characteristics of modern cloud services

2.1 Cloud as a result of commoditization

Commoditized when standard component

Optimizing and sourcing

Automation business processes started by organizations:

  • Custom processing
  • No remote access

Investing data centers:

  • High cost
  • Unclear ROI
  • High risk
  • Poor IT provisioning
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Cloud solutions:

  • Technology commoditization
  • New generations of communication standards
  • Virtualization
  • Orchestration
  • Self-service portals
  • Payment systems
  • Metering and utilization tracking capabilities

2.2 Cloud as a result of innovation

Cloud service providers (CSPs) pioneer emerging technology:

  • AI
  • Machine learning
  • Virtual reality
  • IoT

2.3 Rethink about managing technology

IT infrastructure, cost management, service quality and user experience

Impact of changing services, compatibility and security

Scalability, flexibility, elasticity and governance

Go back to ITIL 4 Acquiring Managing Cloud Services Certification Course for the other chapters if you completed this Introduction chapter.

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