Justifies expenditure

Provides information:

• Costs
• Benefits
• Options
• Risks
• Issues

High level business case

Detail added after service selection

Financial analysis

Risk

Decision-making foundation

Assumption-based

Uncertain and conflicting

1. Building a business case

Business case identifies:

• Proposal
• Benefits and risks
• Justification

Cover:

• Migration
• Management
• Use
• Benefits, costs and risks

Be realistic about:

• Change enablement
• Cultural constraints
• Resources
• Budget

All stakeholder needs must be met

Explicitly communicate all needs

2. Structure

Executive summary

• High-level overview
• Indicates required decision

Introduction

• Context
• Drafters and recipients

Problem statement

• Describes problem
• Explains impact

Analysis

• Nature and causes of problem
• Past actions
• Impact if no resolution

Overview:

• Description of services
  • Solution scope
  • Function and objective
• Benefits
  • Organizational benefits
  • Generic and specific
• Costs
  • Implementation costs
  • Usage costs
• Risks
  • Risks introduced
  • Risk reduced
  • Risk of no action
• Timescales
  • Migration timeframe
  • Outcome realization timeline
• Anticipated ROI
  • Solution value
  • Benefits - (costs + risks)

Recommendations

• Required actions

Conclusions

• Reminder why the service is needed ?

3. Communication

Business case is for senior management

Approval process provides guidelines on:

• Format
• Presentation
• Stakeholder communication

Experts (not involved in drafting business case) verify content: before submission to decision makers

Decision makers have authority and budget control

Must have time to:

• Understand business case
• Make decision

Decision-making criteria:

• Maintain status quo ?
• Advantages and disadvantages ?
• ROI ?
• Other factors and impacts

Impacts must be understood

Communicate decision to all affected

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