ITIL 4 Acquiring Managing Cloud Services Certification Course: Offer

ITIL Reporting

4. Offer

Finalize and communicate requirements: obtain offers from providers

Offer:

Evaluate offers:

Select offer(s) at end of stage

Communicate business case to stakeholders

Request for proposal (RFP) traditionally used for technology services

Cloud servies use service catalogs

Standard:

Proof of concept: consumer tests services

Competitive bidding sometimes needed

RFP to create pre-approved providers

Use RFP for non-standard services

Go back to ITIL 4 Acquiring Managing Cloud Services Certification Course for the other chapters if you completed this Offer chapter.

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