ITIL 4 Acquiring Managing Cloud Services Certification Course: Onboard - Onboarding and the Four Dimensions

Organization and people activities:

  • Cloud user readiness
  • Technical training
  • Stakeholder communication

Information and technology activities:

  • Granting access
  • Resource configuration
  • Data migration
  • Legacy system decommissioning

Value streams and processes activities:

  • Process optimization
  • Value stream optimization
  • Remove redundant procedures
  • Establish SLAs

Partners and suppliers activities:

  • Contract updates
  • Cancel redundant contracts
  • Communicate new requirements

Plan outlines:

  • Onboarding controls
  • Milestones
  • Success criteria

Define controls in onboarding approach: review in planning

Formal review:

  • Confirmation and validation
  • Satisfaction assessment
  • Outstanding actions
  • Risk assessment
  • Improvement registration
itil 4

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