ITIL 4 Acquiring Managing Cloud Services Certification Course: Onboard

ITIL Reporting

Service relationships enable value co-creation

Elevate capabilities of both parties

Opportunities for cloud consumers and service providers: guiding principles for co-create value

Guiding principles	Description
Focus on value	Identify business outcomes Identify improvements Enhance experience
Start where you are	Engage users in onboard Always consider users Smooth adoption
Progress iteratively with feedback	Review and test changes Welcome feedback Consumer and CSP use feedback
Collaborate and promote visibility	Collaborate with all stakeholders Aids incident resolution
Think and work holistically	Cloud users influence value Understand responsibilities Effect on success
Keep it simple and practical	Evidence of complexity and effectiveness Communicate improvements Simplify experience
Optimize and automate	Collect user feedback Identify optimizations

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