Organizations and services change over time

Don´t leave offboarding as an afterthought

CSP predefine offboarding plans

Consumer should define offboarding plans at onboarding

Review offboarding in the same way as onboarding

Offboarding information security and asset management:

• Data elimination
• Access removal
• Return access credentials

CSP relationship not always terminated

Services onboarded and offboarded regularly: particular service only for a certain events

Consumer offboarding activities:

• Communicate with CSP
• Organize use termination
• Delete data
• Relationship management

Formality depends on service relationship

Offboarding shouldn´t:

• Inconvenience users
• Impact business

Dispute cases:

• Agree offboarding process
• Ensure seamless transition

Use ITIL practices:

• Organizational change management
• Project management

Coordinate offboarding

Go back to ITIL 4 Acquiring Managing Cloud Services Certification Course: Onboard to finish this chapter or to the main page ITIL 4 Acquiring Managing Cloud Services Certification Course.