To begin this course, go to the main page ITIL 4 Acquiring Managing Cloud Services Certification Course.

6. Onboard

• 6.1 Planning onboarding
• 6.2 Onboarding and the four dimensions
• 6.3 User engagement and communication
• 6.4 Mutual capabilities
• 6.5 Offboarding
• 6.6 Moving from in-house to cloud solutions
• 6.7 Managing cloud migration
• 6.8 Monitoring a migration
• 6.9 Migrating between cloud service providers
• 6.10 Exit strategies
• 6.11 Security and compliance

Consumer:

• Prepares to use services
• Makes services available

Simple services: few actions required

Complex services require:

• Planning
• Preparation
• Implementation

Two factors for effective cloud service onboarding:

• Understand CSP guidance:
  • Extensive support documentation
  • Help apply practices
• Understand service usage: help prepare for changes

Three critical factors:

• Understand service management approach: cloud can´t create good practices if none exist
• Include users in onboarding preparation: plan onboarding to be non-disruptive
• Use CPS tools and best practice
  • Include in planning and migration
  • Maximize success probability

Go back to ITIL 4 Acquiring Managing Cloud Services Certification Course for the other chapters if you completed this Onboard chapter.