Linked to "how do we get there ?"

Improvement require quick implementation

Continuous delivery

Continual improvement backlog

Small iterations

Prioritize backlog

Anticipated value

Prioritization methods:

• MoSCoW
• HiPPO
• ROI
• Cost of delay

Profitability criteria:

• Revenue enhancement
• Cost reduction
• Realization period

Cost of delay:

• Contributors to profitability = increase revenue + protect revenue + decrease costs + avoid costs
• Cost of delay = contributors to profitability / (52 x Length of time to realize value in weeks)

Calculation aids prioritization but not a forecasting tool

Non-profits use customer experience

Use minimal viable product approach

Refine initiative iteratively

Include CSP in prioritization

CSP can:

• Explain required work
• Highlight issues
• Agree approach

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