ITIL 4 Acquiring Managing Cloud Services Certification Course: Realize - VUCA and Value Co-creation
VUCA describes chaotic environment
Organizations must adapt
VUCA causes losses
Requires management
VUCA | Definition |
Volatility | The speed of a change in an industry, market, or overall environment |
Uncertainty | The lack of predictability in an environment |
Complexity | The number of issues and amount of confusion that surround the organization |
Ambiguity | The lack of clarity and potential for misreading situations |
1. Strategic planning for a VUCA future
VUCA makes cloud strategy difficult:
- Too many risks
- Collaboratively define strategy
Invest in people
Cloud strategy plan:
- User-centric business case
- Cloud vision and mission
- Values, purpose and objective
- Roadmap and success criteria
- Transition plan
- Stakeholder list
- Requirements
- Communication mechanisms
- Required resources
- Stakeholder plan
- Risk assessment
- Requirement for approval
- Cloud strategy owner
- Adoption roadmap
- Organizational structure
2. VUCA and the five drivers of value co-creation
Organization may suffer one or all elements of VUCA
Different approaches:
- Volatility: invest in resources
- Uncertainty: knowledge management
- Complexity: structure for agility
- Ambiguity: allow experimentation
VUCA affects five co-creation drivers:
- Strategic adaptability
- Consumer experience
- Operational excellence
- Realiability, resilience and continuity
- Governance and control
Cloud services ideal for managing VUCA:
VUCA | Description |
Volatility |
Manage demand variations |
Complexity |
Cloud services elastic and scalable Process volatile demand |
Uncertainty and ambiguity |
Knowledge management and experimentation Commission, adjust and decommision cloud services rapidly Lower risk |
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