ITIL 4 Acquiring Managing Cloud Services Certification Course: Realize - VUCA and Value Co-creation

VUCA describes chaotic environment

Organizations must adapt

VUCA causes losses

Requires management

VUCA Definition
Volatility The speed of a change in an industry, market, or overall environment
Uncertainty The lack of predictability in an environment
Complexity The number of issues and amount of confusion that surround the organization
Ambiguity The lack of clarity and potential for misreading situations

1. Strategic planning for a VUCA future

VUCA makes cloud strategy difficult:

  • Too many risks
  • Collaboratively define strategy

Invest in people

Cloud strategy plan:

  • User-centric business case
  • Cloud vision and mission
  • Values, purpose and objective
  • Roadmap and success criteria
  • Transition plan
  • Stakeholder list
  • Requirements
  • Communication mechanisms
  • Required resources
  • Stakeholder plan
  • Risk assessment
  • Requirement for approval
  • Cloud strategy owner
  • Adoption roadmap
  • Organizational structure

2. VUCA and the five drivers of value co-creation

Organization may suffer one or all elements of VUCA

Different approaches:

  • Volatility: invest in resources
  • Uncertainty: knowledge management
  • Complexity: structure for agility
  • Ambiguity: allow experimentation

VUCA affects five co-creation drivers:

  • Strategic adaptability
  • Consumer experience
  • Operational excellence
  • Realiability, resilience and continuity
  • Governance and control

Cloud services ideal for managing VUCA:

VUCA Description

Volatility

Manage demand variations

Complexity

Cloud services elastic and scalable

Process volatile demand

Uncertainty and ambiguity

Knowledge management and experimentation

Commission, adjust and decommision cloud services rapidly

Lower risk

 

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