ITIL 4 Acquiring Managing Cloud Services Certification Course: Realize

ITIL Reporting

8. Realize

Consumer evaluates if cloud service objective met

Critical in VUCA environments

Business case may change

Different services required

Change in operating model

Continual improvement:

Decommissioning services

Feedback to CSP

Strategy change

Continually compare vision with actual results

Frequent change common

Only change if it benefits objectives

Change control critical in VUCA environments

Go back to ITIL 4 Acquiring Managing Cloud Services Certification Course for the other chapters if you completed this Realize chapter.

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