This course will help to be certified or to be re-certified ITIL 4 Specialist Acquiring & Managing Cloud Services (ITIL AMCS). Contrary to the ITIL 4 Managing Professional (ITIL MP) and ITIL 4 Strategic Leader (ITIL SL), there are no formal pre-requisites.

This certification is for anyone requiring vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions. It will help to:

• Analyze available solutions and potential benefits using a vendor-neutral approach
• Effectively identify, select and deliver optimized cloud services
• Facilitate value co-creation through successful cloud services procurement and integration whilst applying the ITIL 4 framework
• Adopt a customer-focused end-to-end cloud procurement user journey

IMPORTANT:

• IF IT IS YOUR FIRST TIME YOU WILL BE CERTIFIED, IT IS MANDATORY TO BE TRAINED BY AN ACCREDITED TRAINING ORGANIZATION SO USE MY COURSE AS AN EXTRA RESOURCE
• IF YOU WANT TO RENEW YOUR CERTIFICATION, TO MAXIMIZE YOUR CHANCE TO BE RE-CERTIFIED, ALSO INCLUDE IN YOUR STUDY THE ITIL BOOKS: AMCS

You can download here sample exams or in the Axelos website. You may be also interested to read ITIL 4 Managing Professional Certification Course and ITIL 4 Strategic Leader Certification Course.

I will divide this course in 8 chapters:

• 1. Introduction
  • 1.1 Key definitions
  • 1.2 Types of cloud solution
  • 1.3 Cloud deployment models
  • 1.4 Decision to use cloud services
  • 1.5 Cloud customer journey
• 2. Explore
  • 2.1 Digital and cloud strategy
  • 2.2 Formulate cloud strategy
  • 2.3 Value: outcomes, costs and risks (VOCR)
  • 2.4 Risks
• 3. Engage
  • 3.1 CSP types
  • 3.2 CSP partners
  • 3.3 Define requirements
  • 3.4 Cloud service impacts
  • 3.5 Common requirements
  • 3.6 Cloud readiness assessment
• 4. Offer
  • 4.1 Return on Investment (ROI)
  • 4.2 Business Case
• 5. Agree
  • 5.1 Shared responsibilities
• 6. Onboard
  • 6.1 Planning onboarding
  • 6.2 Onboarding and the four dimensions
  • 6.3 User engagement and communication
  • 6.4 Mutual capabilities
  • 6.5 Offboarding
  • 6.6 Moving from in-house to cloud solutions
  • 6.7 Managing cloud migration
  • 6.8 Monitoring a migration
  • 6.9 Migrating between cloud service providers
  • 6.10 Exit strategies
  • 6.11 Security and compliance
• 7. Co-create
  • 7.1 Operating models
  • 7.2 Cloud value co-creation map
  • 7.3 Cloud service consumption
  • 7.4 Optimizing cloud service consumption
  • 7.5 Cloud service quality
  • 7.6 Cloud tools for value co-creation
• 8. Realize
  • 8.1 VUCA and value co-creation
  • 8.2 Continual improvement
  • 8.3 Improvement initiatives