ITIL 4 Foundation: rethinking of ITSM management
Forget about the lifecycle, if the foundation of the ITIL V3 was the 5 lifecycles:
- Service Strategy SS
- Service Design SD
- Service Transition ST
- Service Operation SO
- Continual Service Improvement CSI
In ITIL 4, we have to think about dimensions, the 4 dimensions:
- Organizations and People
- Information and Technology
- Partners and Suppliers
- Value Streams and Processes
Those dimensions are linked strongly with the ITIL SVS (Service Value System) which is composed of 5 core components:
- Guiding Principles
- Governance
- Service Value Chain
- Practices
- Continual Improvement
Which in return have a strong relationship with the 3 main practices (general management practice, service management practice and technical management practice). If in ITIL V3 we said incident management process, now in ITIL 4 we will say incident management practice. There are in total 34 practices (14 general management practices, 17 service management practices and 3 technical management practices).
The 14 general management practices are (more details here):
- Architecture management
- Continual improvement
- Information security management
- Knowledge management
- Measurement and reporting
- Organizational change management
- Portfolio management
- Project management
- Relationship management
- Risk management
- Service financial management
- Strategy management
- Supplier management
- Workforce and talent management
17 service management practices are (more details here):
- Availability management
- Business analysis
- Capacity and performance management
- Change control
- Incident management
- IT asset management
- Monitoring and event management
- Problem management
- Release management
- Service catalogue management
- Service configuration management
- Service continuity management
- Service design
- Service desk
- Service level management
- Service request management
- Service validation and testing
3 technical management practices are (more details here):
- Deployment management
- Infrastructure and platform management
- Software development and management
Here a quick resume of the ITIL 4:
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