Culture is made up of values, beliefs, attitudes and behaviors

How people work together towards a goal

How people treat each other

Teams can have different cultures: all are influenced by overall organization culture

In an effective team culture:

• Team members understand how the team contributes to the organization
• People feel that they are part of something bigger than themselves
• Engagement and work satisfaction are increased
• People understand how they can achieve personal AND organization goals

Organizations need strong, collaborative teams at all levels:

• Mutually responsible for shared outcomes
• Strong and agreed shared vision
• Giving and receiving feedback
• Understand their impact on each other
• Continually learning and improving, removing barriers to success

What does good look like ?

• People collaborate, share knowledge, and support each other
• Feel safe, speak up and accept challenges
• Trust and empowerment

Cultural fit:

• People’s beliefs, values and needs match the work environment
• Diversity

What does bad look like ?

• Many rules and processes
• Lack of empowerment and autonomy
• Results in poor quality products and services

Creating a strong team culture:

• Create and share a vision
• Meet regularly: discuss problems, build relationships
• Create leaders, not managers
• Mentoring, leading by example
• Encourage informal teams
• Cross‐training to provide overall organizational understanding
• Social integration: get to know people personally
• Provide feedback
• Promote a culture of learning

Go back to ITIL 4 Managing Professional Certification Course: Create, Deliver and Support (CDS) to finish this chapter or to the main page ITIL 4 Managing Professional Certification Course.