Every value stream starts with demand and ends with value

A value stream may involve many ITIL value chain activities

Value stream mapping can be used to design and improve value streams

Stakeholders:

• Users
• Customers
• Support teams
• Suppliers and partners
• Relationship managers (and service level managers)
• Senior management

Practices that influence the value stream for user support:

• Incident management
• Service desk
• Risk management
• Knowledge management
• Supplier management
• Service configuration management
• Monitoring and event management
• Problem management
• Software development and management
• Infrastructure and platform management
• Financial management
• Service validation and testing
• Deployment management
• Continual improvement
• Service level management

Go back to ITIL 4 Managing Professional Certification Course: Create, Deliver and Support (CDS) to finish this chapter or to the main page ITIL 4 Managing Professional Certification Course.