ITIL 4 Managing Professional Certification Course: Direct, Plan and Improve (DPI)
To begin this course, go to the main page ITIL 4 Managing Professional Certification Course.
5. Direct, Plan and Improve (DPI)
- 5.1 Policies, controls and guidelines
- 5.2 Governance, risk and compliance
- 5.3 Organizational change management
- 5.4 Organizational change management practice
- 5.5 Effective communication
1. Scope of control
Key message: a person’s scope of control is the extent of the area(s) or activities over which the person has authority to direct the actions of others or define the required outcomes
ITIL guidance is not just for managers:
- Guidance can be applied at many levels
- Corporate leaders have very wide authority
- Everyone has some authority
We all have influence as well as control:
- Scope of influence is wider than scope of control
- May need to find ways to influence things beyond our control
- Influence may be more effective and sustainable than simply commanding others
2. Strategic planning
Planning can occur at the strategic, tactical, or operational level:
- Strategy: a broad approach or course of action defined by an organization for achieving its objectives
- Strategic planning: must cascade logically from the overall organizational strategy and must be tied to the achievement of objectives
- Timeframe: it depends...
3. Cascading objectives The planning and evaluation model:
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Go back to ITIL 4 Managing Professional Certification Course for the other chapters if you completed this Direct, Plan and Improve (DPI) chapter.