Purpose: ensures that the organization continually co-creates value with all stakeholders through the use and management of products and services

It describes how all the components and activities of the organization work together as a system to enable value creation. Each SVS will interface to other organizations creating an ecosystem which facilitates value creation for each organization, their customers, and other stakeholders. It allows for flexibility and discourages the silo mentality.

1. Input and output of the SVS

Opportunity/demand:

• Trigger activities within the SVS
• Opportunity: options or possibilities to add value for stakeholders (improvement)
• Demand: need or desire for products/services from internal/external customers

Value: perceived benefits, usefulness and importance of something

Value co-creation:

• Active collaboration between provider and customer and other organizations
• Mutually beneficial, interactive relationships allowing customers to become creative collaborators

2. Components of the SVS

Guiding principles: recommendations that can guide an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure

Governance: means by which an organization is directed and communicated

Practices: sets of organizational resources designed for performing work or accomplishing an objective

Continual improvement: recurring organizational activity performed at all levels to ensure that an organization’s performance continually meets stakeholder’s expectations (continual improvement model)

Service Value Chain: set of interconnected activities that an organization performs to deliver a valuable product or service to its consumers and to facilitate value realization

Go back to ITIL 4 Managing Professional Certification Course: Foundation to finish this chapter or to the main page ITIL 4 Managing Professional Certification Course.