ITIL 4 Managing Professional Certification Course: Foundation
To begin this course, go to the main page ITIL 4 Managing Professional Certification Course.
1. Foundation
- 1.1 Key definitions
- 1.2 Four dimensions
- 1.3 Service value system (SVS)
- 1.4 Service value chain (SVC)
- 1.5 Guiding principles
I will give a resume about the key concepts of service management:
- Service offering
- Service provision
- Service consumption
- And service relationship management
I will include how the guiding principles can help an organization to adopt/adapt the service management and its four dimensions, the purpose and the components of the service value system and the activities of the service value chain including how they interconnect.
Go back to ITIL 4 Managing Professional Certification Course for the other chapters if you completed this Foundation chapter.
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