This course will help to be certified or to be re-certified ITIL 4 Managing Professional (ITIL MP). For a quick reminder, before to take the ITIL MP certification, you will need to complete first those 5 modules:

• ITIL 4 Foundation
• ITIL 4 Specialist: Create, Deliver and Support (ITIL CDS)
• ITIL 4 Specialist: Drive Stakeholder Value (ITIL DSV)
• ITIL 4 Specialist: High-velocity IT (ITIL HVIT)
• ITIL 4 Strategist: Direct, Plan and Improve (ITIL DPI)

If you don’t, please do so then come back here. This certification is for IT people who work within technology and digital teams across businesses. It provides practical and technical knowledge about how to run successful IT enabled services, teams and workflows.

IMPORTANT:

• IF IT IS YOUR FIRST TIME YOU WILL BE CERTIFIED, IT IS MANDATORY TO BE TRAINED BY AN ACCREDITED TRAINING ORGANIZATION SO USE MY COURSE AS AN EXTRA RESOURCE
• IF YOU WANT TO RENEW YOUR CERTIFICATION, TO MAXIMIZE YOUR CHANCE TO BE RE-CERTIFIED, ALSO INCLUDE IN YOUR STUDY THE 4 ITIL BOOKS: CDS + DSV + HVIT + DPI

You can download here sample exams or in the Axelos website. You may be also interested to read ITIL 4 Strategic Leader Certification Course and ITIL 4 Specialist Acquiring & Managing Cloud Services Certification Course.

I will divide this course in 5 chapters:

• 1. Foundation
  • 1.1 Key definitions
  • 1.2 Four dimensions
  • 1.3 Service value system (SVS)
  • 1.4 Service value chain (SVC)
  • 1.5 Guiding principles
• 2. Create, Deliver and Support (CDS)
  • 2.1 Team culture and differences
  • 2.2 Employee satisfaction management
  • 2.3 Results based measuring and reporting
  • 2.4 Know how practices contribute
  • 2.5 Value stream for a new service
  • 2.6 Value stream for user support
  • 2.7 Know how to create, deliver and support
• 3. Drive Stakeholder Value (DSV)
  • 3.1 Know how to foster stakeholder relationship
  • 3.2 Shape demand and define service offerings
  • 3.3 Onboard and offboard Customers and Users
  • 3.4 Continual Value Co-creation
  • 3.5 How to Realise and Validate Service Value
• 4. High Velocity IT (HVIT)
  • 4.1 Objectives
  • 4.2 Digital product lifecycle
  • 4.3 Service value chain (SVC)
  • 4.4 Fundamental concepts for delivering HVIT
  • 4.5 HVIT Approaches
• 5. Direct, Plan and Improve (DPI)
  • 5.1 Policies, controls and guidelines
  • 5.2 Governance, risk and compliance
  • 5.3 Organizational change management
  • 5.4 Organizational change management practice
  • 5.5 Effective communication