ITIL 4 Strategic Leader Certification Course: Environmental Analysis

ITIL Reporting

Business model: a formal description of how an organization should be configured to provide value to customers based on its strategy

Describes the optimal configuration of the organization to achieve its purpose relative to its environment

Three major themes:

Value realization: how value is created through services and products
How value is created (relationships, channels, customer segments, revenue streams)
How the organization will fulfill its commitments and meet expectations

Two criteria for effective business models:

Business model design template

Example business model canvas

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