ITIL 4 Strategic Leader Certification Course: Implementing a Digital Strategy - Activities of a Digital Transformation Program

Activities determined by scope and objectives, compare the activities of modernizing a technology component vs. a new digital product

Two examples follow:

  • Likely activities are included; may be different for your organization, consider them
  • Order of activities is based on purpose and scope, develop your own to fit your organization

Use the project management practice guide for additional guidance

1. Scenario 1: build capabilities to become a digital organization

itil 4

2. Scenario 2: perform single digital transformation initiative

Manage as individual projects within an organizational unit, value stream, practice, product. Not strategic but rather tactical or operational but as they tends to be many, could be significant

Must coordinate to ensure:

  • No duplication or overlap
  • Each has a defined… and accepted business case
  • Consistency with the organization’s digital strategy; assist vision and objectives achievement
  • Compliance with strategic policies and architectural guidelines

Manage these initiatives like any standard project or program; also consider:

  • Initiative’s impact on the strategy of the organization
  • Lessons learned from these initiatives tend to be more far-reaching
  • Results or status are reported to strategic leaders

Go back to ITIL 4 Strategic Leader Certification Course: Implementing a Digital Strategy to finish this chapter or to the main page ITIL 4 Strategic Leader Certification Course.

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