1. Digital, information, operational, and communications technology Communication technology: enables IT and OT to be highly mobile and accessible to organizations, consumers, and other stakeholders Informational technology (IT): The application of digital technology to store, retrieve, transmit, and manipulate data, often in the context of a business or other kind of organization. The objective of IT is to make information available to end-users Internet of things (IoT): a system of interrelated computing devices, mechanical, and digital machines that are interconnected via the internet, enabling them to send and receive data without human interaction

Operational technology (OT): the application of digital technology for detecting or causing changes in physical devices through monitoring and/or control. The objective of OT is to use digitized data to act

2. Digital business, organization, transformation and digitization

Digital business: it refers to activities that use digital technology, enabling an organization to fulfill its purpose; it uses digital technology as a basis for conducting activities necessary to meet their purpose

Digital organization: an organization that is enabled by digital technology to do business significantly differently, or to do a significantly different business:

• Digital technology use differentiates between different digital organizations
• Organizations do not need to be 100%, the investment in digital must meet the needs of the organization as well as the customer

Digital Transformation: the use of digital technology to enable a significant improvement in the realization of the organization’s objectives that could not feasibly have been achieved by non-digital means

Digitization: the process of transforming something (e.g. text, sound, or images) from analogue to digital form by expressing the information in binary digits

2.1 Digital transformation strategy Exploit current technology Create innovative uses of emerging technology Assess and modify strategy and operation across the organization not just IT Purpose is to maintain and grow the market position of the organization Go back to ITIL 4 Strategic Leader Certification Course: Overview to finish this chapter or to the main page ITIL 4 Strategic Leader Certification Course.