To begin this course, go to the main page ITIL 4 Strategic Leader Certification Course.

1. Overview

• 1.1 Key concepts

Digital and IT Strategy (DITS) is:

• An examination of the role of strategy in a digitally enabled organization
• An overview of the capabilities needed to compete in a digital world
• About how to evaluate new technology and its potential for competitive differentiation
• A way of thinking about innovation so that organizations can prepare successive waves of disruptive technology

And it is not:

• A how to guide to doing strategy
• A list of dos and don’ts
• An overview of specific emerging technologies and how to use them
• A forecast of the next wave of ideas and technologies that will disrupt the industry

Organizations must consider it because:

• Digital and information technology are changing the world
• Business models are changing
• The role of the technology leader is changing
• Accelerated innovation has brought greater urgency to business change

1. Structure Focus on the continual improvement model and how it can be used to develop a strategy: What is the vision ? Where are we now ? How do we get there ? Take action Did we get there ? How do we keep the momentum going ? Key capabilities needed for successful digital and IT strategy: Digital leadership Managing innovation and emerging technologies Managing strategic risk Structuring for digital business

2. Service delivery change drivers

3. Impact of innovation

4. When innovation accelerates

5. Guiding principles

Organizations must be able to apply the guiding principles to strategy development. They can have additional guiding principles, they must be able to add principles so decisions can be made under all circumstances (for example: implementation and defining lower levels of strategy).

Guiding principle	Description
Focus on value	All of the organization’s actions must translate, either directly or indirectly, into value for the stakeholders
Start where you are	Do not start from scratch and build something new, without considering what is already available
Progress iteratively with feedback	Do not attempt to do everything at once. Using feedback ensures that actions are focused and appropriate, even if circumstances change
Collaborate and promote visibility	Collaborating across boundaries produces results that have greater buy-in, relevance to objectives, and increased likelihood of long-term success
Think and work holistically	Outcomes achieved by the service provider and service consumer will suffer unless the organization works on the service in its entirety
Keep it simple and practical	Use the minimum number of steps necessary to accomplish the objective(s). Outcome-based thinking
Optimize and automate	Eliminate anything that is wasteful and use technology to its full capabilities

 

Go back to ITIL 4 Strategic Leader Certification Course for the other chapters if you completed this Overview chapter.