This course will help to be certified or to be re-certified ITIL 4 Strategic Leader (ITIL SL). For a quick reminder, before to take the ITIL SL certification, you will need to complete first those 3 modules:

• ITIL 4 Foundation
• ITIL 4 Strategist: Direct, Plan and Improve (ITIL DPI)
• ITIL Leader: Digital and IT Strategy (ITIL DITS)

If you don’t have the 2 first certification, please do so then come back here for the last one, ITIL Leader Digital and IT Strategy, the fact to get certified, you will automatically be certified ITIL 4 Strategic Leader. This certification demonstrates that you have a clear understanding of how IT influences and directs business strategy. It recognizes the value of ITIL, not just for IT operations, but for all digitally-enabled services.

IMPORTANT:

• IF IT IS YOUR FIRST TIME YOU WILL BE CERTIFIED, IT IS MANDATORY TO BE TRAINED BY AN ACCREDITED TRAINING ORGANIZATION SO USE MY COURSE AS AN EXTRA RESOURCE
• IF YOU WANT TO RENEW YOUR CERTIFICATION, TO MAXIMIZE YOUR CHANCE TO BE RE-CERTIFIED, ALSO INCLUDE IN YOUR STUDY THE 2 ITIL BOOKS: DPI + DITS

You can download here sample exams or in the Axelos website. For a quick recall of ITIL 4 Foundation, read the chapter 1 of ITIL 4 Managing Professional Certification Course and you may be also interested about ITIL 4 Specialist Acquiring & Managing Cloud Services Certification Course.

I will divide this course in 8 chapters:

• 1. Overview
  • 1.1 Key concepts
• 2. Environmental analysis
  • 2.1 Products and services
  • 2.2 Strategy Tiers
  • 2.3 Business models
  • 2.4 Strategy and the SVS
• 3. Disruption
  • 3.1 VUCA
  • 3.2 Influencing an organizational position
  • 3.3 Digital positioning tools
• 4. Customer/market relevance
  • 4.1 Approaches to achieve operational excellence
  • 4.2 Financial aspects of DITS
  • 4.3 Strategic approaches for digital organizations
• 5. Risk and opportunities
  • 5.1 Risk management for digital organizations
  • 5.2 Encouraging and managing innovation
• 6. Creating a digital strategy
  • 6.1 Digital readiness assessment
  • 6.2 Define and communicate a vision and strategy
  • 6.3 Business case for DITS
• 7. Implementing a digital strategy
  • 7.1 Operating models
  • 7.2 Skills for digital leaders
  • 7.3 Strategy coordination and implementation approaches
  • 7.4 Parallel Operating Models
  • 7.5 Assessing the success of a DITS
  • 7.6 Activities of a digital transformation program
• 8. Practices
  • 8.1 Architecture management practice
  • 8.2 Measurement and reporting practice
  • 8.3 Portfolio management practice
  • 8.4 Risk management practice
  • 8.5 Service financial management practice
  • 8.6 Strategy management practice
  • 8.7 Workforce and talent management practice